FAQ

(a) Currently, we ship within India only. 

(b) On Ground Shipping is Free for all our products within India.

(c) The delivery timelines can take 4-8 days depending on the location.

Once a package is picked up by our shipping vendor,

(a) we cannot make any edits to the customer shipping & contact details.

(b) we cannot share the delivery person's contact details since our interaction is only with the delivery vendor's customer care, not directly with the delivery person.

In case our shipping vendors do not count your location as a serviceable area, we will not be able to deliver the package, and will need to refund your order.

(a) Sundays & Public Holidays are not generally considered as working days for dispatches from our workshop, so dispatches will then take place the following day. (b) Sundays & Public Holidays are not generally considered as working days for deliveries by our shipping vendors, so scheduled deliveries will then take place the following day.

In case the customer has entered incorrect contact details (shipping address, phone number, email), we are unable to process the order for dispatch. We will get in touch with the customer to clarify the correct details but until it is rectified shipping vendors will not accept the packages for delivery.

Our shipping timelines mentioned above is the typical time frame (for 90% of packages) for our shipping vendors to make the deliveries pan-India. However, occasionally it takes an extra 1-2 days to complete the delivery and in rare instances, the shipping vendor needs more time. So, in case the deliveries are time-sensitive (for eg: needed urgently before a trip), we would not recommend taking the chance if the time available is short.

Our shipping vendors will typically attempt the delivery within the expected timelines shared. In case the customer is not available to take delivery at the recorded address in the 1st attempt, they will make maximum 2 more attempts (total 3 attempts) in the following 1-2 days. After 3 failed attempts, the product will be returned back to our workshop and the order will stand cancelled.  

In case you would like to gift one of our products to someone, please place the order on our website. When placing the order

(a) please enter the recipient's address in the shipping details so that the shipment goes to the recipient.

(b) please enter your email ID & phone number so that all delivery alerts & shipping coordination can happen with you instead of the gift recipient.

(c) email us that it is a gift so that we do not include the price tags & invoice in the parcel.

(d) select a per-paid payment option instead of Cash on Delivery.

All major shipping vendors have a policy to simply drop off the package at your designated address. They will not be ready to open the package for you to 'try & buy'. However, once they have delivered it, and you have seen it - if for any reason you want to return the product, we arrange the reverse shipping & refund as a separate task.

In the situation that you received a damaged/wrong/incomplete order, please make sure to reach out to us within 48 hours of it being delivered. Our team will complete all inquiries with our delivery agents within 3 days of receiving your complaint, and help you out with a quick resolution after.

Make sure you include the following images while submitting your complaint: Shipping label, MRP label, barcode and a quick video of the box and its contents. You will find all the required details on the box or the packaging.

In the situation that you receive a confirmation of the delivery of your order on text, but have not received it, please make sure to reach out to us within 48 hours of you receiving the confirmation text. Our team will complete all enquiries with our delivery agents within 3 days of receiving your complaint, and help you out with a quick resolution after.

If you wish to request a cancellation of your order, please note that our team can only help you out with the same if your order hasn’t already been packed for delivery. While we won’t be able to help you out from our end in this situation, you can simply refuse to accept the order during the time of delivery, to cancel your order, and the refund will be initiated back to your source account.

For orders containing luggage sets, please note that the entire set will be encapsulated within a single box. Our luggage sets are designed such that the smaller luggage can be nested inside the larger luggage, to save up on storage space.

Delivery partners affiliated with Whitecora do not request or accept tips. Please do reach out to us in the situation that your delivery partner requests for tips.

You can just go to our Returns and Exchanges page and process your return.

Please note that in order to process your return:

1. You pack the product back in its original packaging.
2. Make sure you are including the dust cover
3. Keep the product in the cardboard box it was shipped in.

You can rest assured that our team is doing everything it can to process your refunds on your returns ASAP. Currently, it takes between 12 to 15 days for your refund request to be processed.

For multiple product returns in the same order number, please note that we will be placing individual return orders for each product.

All products must be packed in their original packaging prior to return. Please ensure all personal belongings are removed from the product before returning it, as we cannot guarantee their safety during transit to the warehouse due to the involvement of third-party vendors.

To personalize your order: Visit our website, choose your favorite Luggage , select “Add Personalization” and add your initials! Your laser-engraving charges will be added to your order.

Personalized items are made to order and cannot be exchanged or returned, but our product warranties still apply

Your Whitecora comes with a warranty that can be availed simply by dropping us a mail at care.whitecora@gmail.com , We’ll take care of the rest.

Alternatively, you can simply click on this link to claim your warranty.

If you haven’t purchased our products from whitecora.com you can still avail a warranty. All you have to do is register your product here and we will activate your warranty!

We offer a 5 year worry-free warranty on our XXX and Access Range(XXX). We offer a 3 year warranty on our XXX and our Transit Range(XXX).

The warranty covers the repair or replacement of any defective material or component, and not regular wear and tear.

#GoingWithWC? First off, we're absolutely delighted for you!

However, we currently offer a warranty that’s applicable to Indian jurisdiction only.

Hmmmmm... Good effort! And trust us, we've definitely thought about it.

While we may not offer a lifetime warranty, all of our luggage products are made from a German Makrolon poly-carbonate shell that passes the highest industry standards in terms of quality check.